Terms of service

Terms of Use and Conditions for Sale

These Terms and Conditions are the official terms of use for New World Project LLC (collectively, "Rome MD," "us," "we," or "our" websites, social media accounts, mobile apps and any other internet or digital platforms (collectively, the “Website”), for the user’s personal entertainment, education, and to provide information and products (“Products”) to our users. This Website is provided to you, the user (collectively, "user," "you," or "your"), as set forth by these Terms and Conditions. We may, at our own discretion, change, add, or delete portions of these Terms and Conditions at any time. We ask that you periodically check these Terms and Conditions for changes prior to your use of the Website.

Your use of this Website, shall be deemed to constitute your consent to be bound by these Terms and Conditions and shall be enforceable. These Terms and Conditions apply to all users of the Website, without limitations. If you are not willing to accept the Terms and Conditions herein, then you do not have the right to access, view, download, or otherwise use the Website or purchase any Product found on this Website and, accordingly, you should not do so. These Terms and Conditions govern and apply to your access to and use of the Website and its related domains and any order you place through this Website.


Privacy

Please review the Privacy Policy before you use this Website. The information that we obtain through your use of the Website, whether through the registration process, at the point of purchase, or otherwise, is subject to our Privacy Policy. If you are not willing to accept the Privacy Policy, then you do not have the right to access, view, download, or otherwise use the Website or purchase any Product found on this Site and, accordingly, you are asked not to do so.


General Terms and Conditions

The Products on this Website are intended for personal, non-commercial purposes only. You further agree to use this Website, its Products and content, only for lawful, non-commercial purposes and in compliance with the all international, federal, state and local laws. Except as expressly permitted in these Term and Conditions, you may not use, reproduce, distribute, adapt, modify, reverse engineer, copy, publish, display, transmit, frame, link, rent, lease, loan, sell, license, or in any way exploit the content or Products of this Website.

Rome MD does not authorize or permit the resale of our Products by any unauthorized third party. Any account associated with a purchase order that we suspect is in connection with the illegal distribution of our Products, or any other suspicious activity that was not pre-approved in writing by an authorized officer of Rome MD, may be subject to suspension or immediate termination, and restrained from any further access to this Website. Any open order associated with such an account will be cancelled and credited back to the original purchaser. Rome MD reserves the right to pursue any unlawful retailer, resellers, or distributor for violations under applicable law including, but not limited to, The Lanham Act.

We only ship Product orders to shipping addresses that are either a physical address or USPS Post Office Box. The use of a false name, address, telephone number and/or credit card number to purchase any Products on this Website shall constitute fraud under the laws of the state of California and shall constitute your stipulation and admission that 1) your use of a false name, address, telephone number and/or credit card was and is a fraudulent representation made at the time of purchase; 2) was made with the knowledge of said falsity; 3) was made with the intention to defraud Rome MD; 4) that Rome MD’s reliance on your fraudulent representations was and is actual, justifiable and reasonable, and; 5) that Rome MD was and is damaged by your fraud. You further stipulate and admit that such conduct was and is carried out with fraud, malice and oppression and, therefore, an award of punitive damages is both necessary and proper for such conduct. All instances of fraud shall be prosecuted to the fullest extent of the law.


Use of Site

If we suspect that your account information is not true, accurate, current or complete, we may deny or terminate your access to this Website (or any portion thereof).
Rome MD welcomes user comments, information, and submissions. You may upload comments, information, photographs, video clips, reviews and other content to the Website, so long as the content ('User Content') is not obscene, threatening, invasive of privacy, infringing of intellectual property rights, illegal, or otherwise harmful to third parties or objectionable and does not consist of or contain any type of software viruses, commercial solicitation, mass mailing, or any form of 'spam.' You many not attempt to obtain unauthorized access to the Website or portions of the Website that are restricted from general access, create or use a false identity on this Website, impersonate any entity or otherwise mislead the origin of the content, collect or store personal information of others, or share your account. Rome MD reserves the right, but is not obligated, to edit or remove such content, if it so choses to, without prior notification.

Subject to our Privacy Policy, all User Content will be treated as non-proprietary and non-confidential to you and may be viewed by you and/or other users on this Site. You irrevocably agree that we, our affiliates and our licensees are free to use for any purpose, without limitation, any ideas, concepts, know-hows or techniques contained in any User Content, and unless we indicate otherwise, you grant Rome MD a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media, without any credit, notice, approval, or compensation to you.

We are under no obligation to validate and/or verify the identity of any user or the User Content when they are connected to this Website. You acknowledge that we may not prescreen, monitor, review, edit or delete User Content.


Intellectual Property and Trademark Rights

You acknowledge that the content available through this Website, including, without limitation, content in the form of text, graphics, software, music, sound, photographs, and videos, and content provided by suppliers, sponsors, or third-party advertisers ('Proprietary Content'), is protected by copyrights, trademarks, patents, or other proprietary rights and laws. Except as expressly authorized by Rome MD herein, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, license, reverse engineer, or create derivative works based on the Website or any content, including, without limitation, software available through the Website. You may not copy or use the content obtained through the Website in any other way or for any other purpose. You may not copy, reprint, modify, distribute, or sell content retrieved from the Website in any way, for any commercial use or provide it to any commercial source, including other web sites, regardless of whether you receive compensation, without the prior written permission from Rome MD.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.


Claims Regarding Copyright Infringement

If you are a copyright owner or an agent thereof and believe that any User Content or other content on this Website infringes upon your copyright(s), you may submit a notification pursuant to the Digital Millennium Copyright Act ('DMCA') by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which should be disabled, and information reasonably sufficient to permit us to locate the material;

3. Information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and, if available, your e-mail address;

4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

5. A statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed; and

6. A physical or electronic signature of the owner or an agent authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our designated email to receive notifications of claimed infringement is:

support@romemd.com.


For clarity, only DMCA notices should go to the Copyright Agent listed above. Any feedback, comments, requests for technical support, questions about Products, and other communications should be directed to our customer service department. You acknowledge that if you fail to comply with each of the notice requirements set forth above, your DMCA notice may not be valid.

After receiving a notification of infringement, we will process and investigate the claim and take appropriate actions under the DMCA and other applicable intellectual property laws. Upon receipt of notices complying or substantially complying with the DMCA, we will act expeditiously to remove or disable access to (i) any material claimed to be infringing or claimed to be the subject of infringing activity, and (ii) any reference or link to material or activity that is claimed to be infringing. We will take reasonable steps to promptly notify the user that we have removed or disabled access to such material.

If User Content provided by you was removed (or to which access was disabled), and you believe such User Content is not infringing or that you otherwise have authorization to post and use the content in your User Content, you may send a written counter-notice to the Copyright Agent listed above, containing the following information:

1. Identification of the User Content that has been removed or to which access has been disabled and the location at which the User Content appeared before it was removed or access to it was disabled;

2. A statement under penalty of perjury that you have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification of the User Content removed or disabled;

3. Your name, address, telephone number, and e-mail address;

4. A statement that you consent to the jurisdiction of the federal district court in Los Angeles, California and a statement that you will accept service of process from the person who provided notification of the alleged infringement; and

5. Your physical or electronic signature.

If a proper counter-notice is received by the Copyright Agent, we may send a copy of the counter-notice to the original complaining party, informing that person that we will replace the removed content or cease disabling access to it within ten (10) business days. Unless our designated agent first receives notice from the original complaining party that such party has filed an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, within ten (10) to fourteen (14) business days after the Copyright Agent's receipt of the counter-notice, at our sole discretion.


Return Policy

180-Day Money Back Guarantee
We offer a 180-Day Money Back Guarantee for all Products purchased through our Website, subject to specific conditions. 

Your guarantee starts on the order date and remains valid for 180 days from that date. If you follow the product usage guidelines and do not see results, you may be eligible for a refund.

To qualify for the 180-Day Money Back Guarantee:

  1. Use your full supply of the product as directed.
  2. Take timestamped photos before and after each use.
  3. Submit your photos and order details via email to support@romemd.com.
    Note: Refunds require the return of the entire package (used and unused items) in original packaging.

Returns for Sealed Products
Unopened items in sealed packaging are eligible for a return request within 14 days of delivery. Once the seal is broken, the product is non-returnable due to hygiene standards.

To submit a return request for sealed products:

 1 . Contact our Customer Care Team within 14 days of delivery at support@romemd.com or +1 302 803 5226.
2 . Include a photo of the sealed item(s).

Return Shipping and Refund Processing

Approved returns must be shipped back within 7 days of approval. 

Customers are responsible for return shipping costs, and refunds will be processed to the original payment method within 10 business days of receiving and inspecting the returned items. 

We are not responsible for lost or undelivered returns.

Refunds may take an additional 5–7 business days to appear in your account, depending on your bank.

Important Notes

  • Refunds are not available for returns without proper documentation, including tracking information and photos of the returned items.
  • Original and expedited shipping fees are non-refundable.
  • Chargebacks or disputes through your bank void eligibility for compensation.

For assistance, contact us at:
Phone: +1 302 803 5226
Email: support@romemd.com

For our complete refund policy, please see: https://romemd.com/policies/terms-of-service

To contact Customer Care:
Phone: +1 302 803 5226
Email: support@romemd.com

SMS Policy

By consenting to RomeMD’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.

Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at the details added below for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions.

You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Connect With Us:
Phone: +1 302 803 5226
Email: support@romemd.com
Effective: 23/02/2024
 

DISCLAIMER

Rome MD (including our parent companies, subsidiaries, affiliates, third party content providers, merchants, sponsors, licensors and the like, and their respective directors, officers, members, managers and employees) provides the Website, Products, and contents of its Website on an “as-is” basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of the Website or the information, content, materials or Products, included on the website. To the fullest extent permitted by law, Rome MD and its including our parent companies, subsidiaries, affiliates, third party content providers, merchants, sponsors, licensors and the like, and their respective directors, officers, members, managers and employees disclaim all such representations and warranties including, for example, warranties of merchantability and fitness for a particular purpose.

The information, including, without limitation, advice and recommendations on the Website are intended solely as a general educational aid. It is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment, for any individual problem. It is also not intended as a substitute for professional advice and services from qualified healthcare provider familiar with your unique facts. Make sure to always seek the advice of your physician or other qualified healthcare provider regarding any medical condition and before starting any new treatment. Rome MD and its parent companies, subsidiaries, affiliates, agents, and each of their respective officers, directors, employees, contractors and suppliers assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services, or other material on the Website. While Rome MD works diligently to keep the information on the Website accurate, complete, and up-to-date, Rome MD cannot guarantee, and will not be responsible for, any damage or loss related to the accuracy, completeness, or timeliness of the information on the Website.


RISK OF LOSS

All Products purchased from the Website are delivered to shipment carriers. The risk of loss and title for such Products pass to you upon our delivery to the carrier. Rome MD disclaims any liability or responsibility for any overdraft charges or fees you may incur form your card issuer or bank for insufficient funds.


INDEMNIFICATION


By using this Website, you agree to defend, indemnify, and hold us, our parent companies, subsidiaries and affiliates, and each of their respective managers, members, officers, directors, affiliates, employees, contractors and suppliers harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including but not limited to attorneys' fees and expenses, arising from or in connection with your use of this Website or any Products available on or through this Website, the uploading, posting, e-mailing, or transmission of any User Content or other materials by you or users authorized by you, infringement of any Proprietary Material, or any violation by you of these Terms and Conditions, our Privacy Policy or any other policy posted from time to time on this Website applicable to your use of this Website. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to assist and cooperate with us in asserting any available defenses.


LIMITATION OF LIABILITY

WE (INCLUDING OUR PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD PARTY CONTENT PROVIDERS, MERCHANTS, SPONSORS, LICENSORS AND THE LIKE, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, MANAGERS AND EMPLOYEES) SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, INABILITY TO USE, OR RELIANCE UPON THE WEBSITE, ITS CONTENT OR ANY PRODUCT ADVERTISED OR SOLD ON THE WEBSITE. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, INJURY, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY, AND THE LIABILITY OF OUR SUBSIDIARIES AND AFFILIATES, SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH PRODUCTS THAT YOU HAVE PURCHASED THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH THE POLICIES POSTED ON THIS WEBSITE. YOU FURTHER AGREE THAT ANY CAUSE OF ACTION OR CLAIM THAT YOU MAY HAVE WITH RESPECT TO YOUR USE OF THIS WEBSITE OR ANY CONTENTS OR PRODUCTS OBTAINED, PURCHASED, OR DOWNLOADED FROM THIS WEBSITE MUST BE COMMENCED NO LATER THAN ONE (1) YEAR AFTER THE EVENT GIVING RISE TO THE CLAIM OR CAUSE OF ACTION AROSE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ROME MD FURTHER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.


All Products ship from the United States and customers are solely responsible for the payment of any applicable customs, import, export, and excise duty, VAT and/or other taxes and fees.


Connect With Us:
Phone: +1 302 803 5226
Email: support@romemd.com
Effective: 23/02/2024